FAQs

Assembly

Caring for your Products

  • How do I care and clean my new Precept Design Product?

    You can imagine a high standard of finish on your Precept Design products with a minimum of care and cleaning. Precept Design’s furniture is manufactured from premium materials and components that guarantee lasting durability and quality.

  • How do I clean Chrome?

    Use a glass of cleaner or a mild detergent, and for best results, buff with a clean, soft cloth.

  • How do I clean Desk and Table Tops?

    Best results are achieved using a mild detergent applied with a damp cloth. The surface should be wiped clean with a soft cloth. Text colour or biro ink, especially when fresh, can be removed by applying lemon or shellite to the affected area.

  • How do I clean Polypropylene?

    A damp cloth and a mild detergent will produce best results.

  • How do I clean the Powder-Coated finish on the products

    A damp chamois will normally be adequate to keep most Powder-Coated finishes looking good. For more extensive cleaning, apply a non-abrasive car polish with a soft cloth, and buff with a clean cloth. We suggest you work up and down the panel instead of in a circular motion. Abrasive preparations should be avoided at all costs.

  • How do I clean Vinyl, PU or Manmade Hide?

    Professional cleaning is recommended. To help keep your upholstery looking good, we suggest you vacuum regularly (low suction). For spot cleaning, use a sponge with mild kitchen detergent. When sponging with fresh water, do not saturate the upholstery, and allow the upholstery to dry before further use.

  • How do I maintain the Aluminium in the product?

    Chair bases made from cast aluminium alloy should be cleaned on a regular basis: we recommend every three months, using a glass of chrome cleaner. For a lustrous finish, buff with a clean cloth.

  • How do I maintain the Gas Lift Mechanism?

    Gas cylinders are used in swivel work chairs for seat height adjustment. The gas lift can seize up after long periods of interactivity. To prevent this, we recommend the gas lift be operated regularly, at least once per month, by sitting on the seat and operating the mechanism upwards and downwards to the fullest extent several times.

  • How do I remove stains from the Fabrics?

    Professional cleaning is recommended. To help keep your fabric looking good, we suggest you vacuum regularly (low suction). For spot cleaning, use a sponge with either wool detergent, shampoo or cleaning fluid. When sponging with fresh water, do not saturate the fabric, and allow the fabric to dry before further use.

  • How often should I clean the Castors/Wheels

    Twin wheel castors should be cleaned every three months, using the following procedure: 1. Remove castor from chair base. 2. Pull wheels apart 3. Remove foreign materials i.e. carpet fibre 4. Lightly smear axles with Vaseline 5. Replace wheels and attach castor to chair base

  • What if I by mistake spill or damage the product?

    Liquid spills should be removed immediately using an absorbent cloth or sponge. If necessary, use lukewarm water to clean the affected area. However, avoid soaking the leather and allow it to dry naturally, away from heating devices or direct sunlight.

My Account

Payment

Returns and Exchanges

  • How to return an item?

    If you need to return an item, you will require a Return Authorisation (RA) number before doing so. Please contact {{params.AdminContactEmail}} to be issued with an RA number.

  • Who pays for freight on return items?

    Typically, if an item is DOA (Damaged on Arrival) and we are advised within 7 days from the date you receive it, we will replace the entire product or just the specific part that is damaged. We will require a photograph to be sent to {{params.AdminContactEmail}} for an assessment. The Customer will be responsible for all shipping costs involved to return an item after the 7 day, DOA period. Additionally we understand that not all products purchased online will match the customer’s expectation. We provide a full money back guarantee, including return shipping, if you are not satisfied with the product. However this is only applicable on a per item basis. If you purchase more than one item, and decide to return it, the return delivery costs, will be deducted off your refund. Please note the above only relates to chairs. Due to the nature of desks, storage and partition screens, we cannot offer a full money back guarantee. This is due to the nature of these items.

Shipping & Delivery

  • Can I pick up from your showroom or warehouse?

    No. However, we can deliver to anywhere you want including other warehouses and freight depots. Simply fill in the specific address at the checkout.

  • Can I send my own courier to pick-up from your warehouse?

    We've spent a lot of time and effort streamlining our system and ensuring we use the most efficient means of getting your item with minimal hassle on your part. Whilst we do understand that you may feel you have any even better method of transport or would like to use your own courier, unfortunately on this point we cannot agree due to insurance and public liability reasons.

  • Do you deliver to anywhere in Australia?

    Yes. – and what’s more it’s free!

    FREE DELIVERY TERMS & CONDITIONS

    Sale includes all items that are currently in stock on the website, pre-sale items may be excluded. Strictly while stock lasts.

    Precept Design reserves the right not to ship to REMOTE or RURAL locations.

  • Do you offer a drop-shipping service?

    Yes, we do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your customer's door.

  • Do you offer international shipping?

    No, we do not currently offer international shipping. Shipping available within Australia only.

  • Do you ship to PO boxes?

    No. Our products are generally too big to ship to PO Boxes

  • Does the delivery address have to be the same as my billing address?

    We are more than happy to send to a different address than your billing address. This is particularly good if you are thinking of purchasing as a present for someone else!

  • How long will it take to receive my order?

    We can arrange delivery to Sydney metro areas in 3-5 working days, or slightly longer for NSW regional or interstate for our Express Range of workplace furniture which is in stock and ready for quick delivery at all times.

    Our Extended Range of furniture is not generally in stock and need to be configured for you. Expect a 4-5 week lead time for any Extended Range options.

  • I have received my item but it is damaged, what do I do?

    First of all, don’t panic. Whilst we appreciate the disappointment you might be feeling if your item arrives to you in condition that is less than expected the best advice is to stay calm and contact us as soon as possible at {{params.AdminContactEmail}} so that we can resolve the issue. Damaged items must be reported within 7 days of receipt.

  • I received the wrong product!

    Our team at Precept are only human and very rarely make a mistake. However sometimes mistakes do occur. If you have received the wrong product, we do apologize and ask that you do not panic. Please contact us at {{params.AdminContactEmail}} and we will surely get the situation rectified.

  • I would like my delivery scheduled for a specific day and/or time. Is this possible?

    Due to varying delivery driver schedules, we are unable to pre-arrange preferred times for delivery and it is important that someone will be available at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery.

  • Is weekend or after hours’ delivery available?

    No, delivery will be made on weekdays, during business hours; public holidays excluded. It is important that someone will be available during those times to accept/sign for delivery.

  • My item hasn't arrived yet. Where is my item?

    No problems. Please contact {{params.AdminContactEmail}} if you are concerned or think your item is taking an unusually long time to arrive. If you do not contact us within 2 months of an item being dispatched to advise the item has not been received, Precept Design will take no responsibility for tracking down the item as neither us or our couriers keep this information for more than 2 months.

  • My item was damaged in transit! Now what?

    No problem, please contact {{params.AdminContactEmail}}

  • What if I am not at home when you deliver my goods?

    As the delivery will be made by courier, it is important that someone will be available at the delivery address in order to sign for and accept delivery of the package. Don’t panic if you miss the delivery driver. You will be provided with your delivery consignment information and can easily contact the courier to reschedule delivery for a suitable date and time.

  • What if I need my item delivered by an urgent date?

    Of course, We like to keep our customers happy and accommodate their requests where possible. We have no problem going that "extra mile" so if you require your item by a specific date, no harm in asking us and we will let you know if we are able to assist.

  • Which Carrier/Courier do you use?

    We ship all our items using a number of reliable Couriers.

  • Will you send via my chosen courier instead of your normal courier?

    No, we use a few couriers to ensure the product gets to you in one piece in the most cost effective way.

Warranties